James Parker

The terms “employee engagement” and “job satisfaction” are often used interchangeably — but they’re not the same thing. And confusing them can cost your organisation more than just morale.

Here’s the truth:
Job satisfaction is how someone feels about their work.
Engagement is how someone shows up in their work.

Gallup’s State of the Global Workplace 2025 paints a confronting picture:
Just 21% of global employees are engaged
Over 50% are actively or passively seeking other jobs
$438 billion is lost annually due to low engagement in the Asia-Pacific region alone

This isn’t a quiet disengagement — it’s a silent walkout. And it’s not just global. In Australia’s disability services sector:
Staff churn is three times higher than the national average
‍35% of new disability workers leave within 12 months
65% of providers say operating conditions are worsening

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